Privacy Policy

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: such as your name, phone number, email address, and mailing address.
• Service Information: details related to your inquiries, bookings, or communications with our team.
• Publicly Available Information: we may also gather homeowner or property contact details from publicly accessible databases such as USA Home Listings (USAHL) or similar public record sources, for the sole purpose of offering moving-related services.
• Automatically Collected Data: such as your IP address, browser type, and usage data collected through cookies or analytics tools when you visit our website.

2. How We Collect Information

We collect information in the following ways:

• When you submit forms on our website, request services, or contact us directly.
• When you consent to receive SMS/text messages, emails, or calls.
• Through publicly available real estate data sources (e.g., USA Home Listings) to provide legitimate moving service offers to homeowners preparing to relocate.
• Automatically through cookies and analytics when you browse our website.

3. How We Use Your Information

We use your personal information to:

• Communicate with you about estimates, scheduling, and service updates.
• Provide customer support and respond to inquiries.
• Improve our website performance and service quality.
• Send SMS or email reminders related to moving services you have shown interest in.
• Maintain accurate business and booking records.

We do not use publicly available contact data for unsolicited marketing or resale purposes — only to offer relevant moving assistance to homeowners or Realtors.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share limited information only as necessary to:

• Comply with legal obligations or regulatory requirements.
• Work with trusted service providers (e.g., RingCentral, SmartMoving, Google Workspace) under strict confidentiality agreements to operate our business efficiently.
• Protect D&D Moving and Storage, our customers, and the public from fraud, abuse, or harm.

5. SMS/Text Messaging Policy

By providing your phone number, you consent to receive SMS/text messages from D&D Moving and Storage related to:

• Appointment confirmations and reminders
• Estimate scheduling and service updates
• Feedback or review requests after service

For more information please see our SMS Terms & Conditions

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for communications at any time.

To exercise these rights, please contact us at:

7. Data Security

We use administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. All communication systems — including RingCentral and SmartMoving — are encrypted and used only by authorized staff and trained Data Activators under company supervision.

8. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: